Logistics of Product Reversal and Reimbursement
Sturousi operates with a commitment to structural quality and functional precision. We understand that even with meticulous engineering, an item might not align with your specific spatial requirements once it arrives. This document outlines our systematic approach to returns and refunds, ensuring a fair and transparent process for all residents of Hong Kong. Our protocols are designed to respect the legal framework of the region while maintaining the integrity of our artisanal production cycle.
Eligibility Criteria for Returns
To initiate a return, the item must remain in its original, unused state, accompanied by all initial packaging and technical components. We accept return requests within a fourteen-day window following the confirmed delivery date. Because our products, such as the Nordic Oak Table Lamp or the Acoustic Divider, involve specific material finishes, they must be free from scratches, stains, or signs of assembly. Items that have been modified or damaged through improper installation do not qualify for a reversal. We require the original transaction receipt or a digital confirmation of purchase to validate the origin of the goods.
The Inspection and Approval Sequence
Once you notify us of your intent to return a product, our team will provide a specific return authorization. Upon receiving the item at our Hong Kong facility, our technicians conduct a thorough physical audit. This inspection confirms that the structural integrity and aesthetic finish meet our resale standards. We will notify you via email regarding the status of your request within seven business days of receipt. If the audit reveals that the item has been utilized or compromised, we reserve the right to decline the refund or apply a restocking fee to account for the loss in value.
Refund Implementation and Methods
Approved returns result in a reimbursement to the original payment channel used during the acquisition. Please note that the duration for the credit to appear on your statement depends on the internal processing times of your specific banking institution. We do not provide cash alternatives for digital transactions. Shipping costs incurred during the initial delivery are non-refundable, and the user is responsible for the logistical expenses of transporting the item back to our warehouse. We suggest using a tracked courier service to ensure the product reaches us safely, as Sturousi cannot be held accountable for items lost during the return transit.
Data Handling and PDPO Alignment
In processing your return, we collect personal details such as your name, contact number, and transaction history. This data is managed strictly according to the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong . We utilize this information solely to verify the return and complete the necessary accounting adjustments. We do not retain these specific records beyond the duration required for tax compliance and audit purposes. Your privacy rights under the PDPO allow you to inquire about the status of your data throughout this administrative process.
Communication and Support
We prefer to resolve concerns through direct and honest dialogue. If a product arrives with a manufacturing defect, please reach out to us immediately so we can prioritize a replacement or a technical fix. Our goal is to ensure your Hong Kong workspace remains functional and organized.
Email: order@sturousi.com
By following these steps, we maintain a sustainable business model that allows us to continue providing hand-made, space-efficient solutions to our local community.
