Framework for Regional Logistics and Distribution

Sturousi maintains a dedicated logistics network focused exclusively on the Hong Kong region. By specializing in local distribution, we ensure that our hand-made, space-efficient solutions reach your home and workspace with structural integrity intact. This policy outlines our operational standards for transporting technical equipment and furnishings within the unique urban geography of our city. Our objective is to provide a predictable, efficient delivery sequence that respects your time constraints while adhering to regional safety and transport regulations.

Geographic Scope and Limitations

Sturousi provides delivery services throughout the Hong Kong Special Administrative Region, including Hong Kong Island, Kowloon, and the New Territories. At this time, our logistics operations do not extend to international locations or mainland China. We focus our resources entirely on the local market to maintain a high standard of handling for our artisanal products. Certain remote areas or outlying islands may be subject to specific scheduling constraints or additional logistical surcharges. If your location involves restricted vehicle access or requires manual transport up multiple floors without elevator assistance, please notify us during the checkout process to avoid operational delays.

Dispatch Timelines and Order Tracking

Once a transaction is finalized, our warehouse team begins the preparation and calibration of your items. Standard processing for in-stock equipment typically requires two to four business days. Under normal conditions, we ensure your order is delivered within a seven-day window following the acquisition. Local transit usually concludes within forty-eight hours of dispatch. You will receive a digital notification containing a tracking identifier once your package enters our courier network. Please ensure a recipient is available at the designated address to acknowledge receipt. If a delivery attempt fails due to an incorrect address or the absence of an authorized recipient, a secondary logistical fee may be applied for the subsequent attempt.

Handling of Fragile and Technical Components

Our inventory, ranging from the Symmetry Monitor-Stand to the Nordic Oak Table Lamp, requires specific packaging protocols to prevent structural fatigue during transit. We utilize reinforced, industrial-grade materials to secure every component. Upon arrival, we advise a prompt inspection of the exterior packaging. If you observe any physical discrepancies or signs of impact, please document the condition and contact our support team within twenty-four hours. This allows us to initiate a technical assessment and coordinate a swift resolution to maintain the functionality of your environment.

Administrative Fees and Shipping Costs

Shipping expenses are calculated based on the total volume and weight of the order, as well as the specific delivery zone within Hong Kong. These costs are displayed transparently at the final stage of the acquisition process. For large-scale modular installations or bulk professional orders, we may provide specialized freight options to ensure the items are handled by technicians familiar with the assembly of our high-density felt and steel structures. All logistical fees are non-refundable once the dispatch sequence has been initiated.

Privacy and Information Security

In accordance with the Personal Data (Privacy) Ordinance (PDPO) , we share only the necessary contact details and address information with our logistics partners to facilitate the physical delivery of your order. This data is utilized strictly for the completion of the transport contract. Our partners are prohibited from utilizing your personal information for any secondary purposes. You maintain the right under the PDPO to request details regarding how your logistical data is stored and processed during the fulfillment cycle.

Email: order@sturousi.com